Terms of Purchase

These Terms of Purchase govern all purchase transactions, order processing, product delivery, after-sales service, and shopping behaviors between our website and all platform customers. This set of standardized terms applies to all users who browse products, place orders, and complete payment transactions on our official website. By accessing our website, placing orders, and purchasing any products from our platform, all customers confirm that they have fully read, understood, and agreed to abide by all the purchase terms stipulated below. We adhere to the principles of transparency, standardization, fairness, and customer-oriented service to ensure every shopping transaction is safe, standardized, and protected.

1. General Purchase Rules

All products displayed on our website are household cleaning essentials sold through our official retail platform. All product introductions, functional descriptions, and displayed prices are true, accurate, and for direct consumer purchase purposes. We provide standardized retail services for individual daily household use, and all purchased products are limited to daily civilian use scenarios.
The unified settlement currency for all orders on the website is United States Dollar (USD). All product prices displayed on the page are final transaction prices. There are no hidden fees, additional handling fees, service charges, or extra surcharges in any purchase link. All order payment procedures are completed through secure official channels, ensuring transparent and standardized transaction processes for every customer.

2. Order Processing & Shipment Rules

All orders that have been successfully paid and confirmed will enter our official order processing queue immediately. We implement efficient order processing standards, and all confirmed orders will be arranged for shipment within a unified conventional cycle. Our team will complete order information verification, product quality inspection, standardized packaging, and outbound delivery preparation in an orderly manner to ensure efficient and standardized order processing.
After the completion of order outbound shipment, products will be delivered through stable global logistics channels. The estimated delivery period for all orders is within the unified standard cycle. We maintain long-term stable logistics cooperation resources to ensure that most orders can be delivered to customers within the predicted time range. The specific arrival time will be slightly affected by objective factors such as logistics scheduling and customs clearance progress.

3. Global Shipping Service Provisions

Our website provides global free shipping services for all official orders. All products support free delivery with no order amount threshold, no purchase quantity limit, and no regional additional charges. All shipping costs are fully undertaken by our platform, and customers do not need to bear any transportation-related expenses during the entire order transaction process.
We independently handle all customs clearance procedures and bear all related tariff costs incurred during cross-border transportation. Customers are exempt from all customs fees, clearance fees, and any additional cross-border logistics expenses. The displayed product price covers all costs required for product delivery, realizing a one-time full-payment and zero-additional-cost shopping experience for customers.

4. Return Service Terms

We provide a long-cycle and humanized return service guarantee for all products sold on the platform. Customers can submit valid return applications within the official return period after receiving the ordered products. Customers have the right to apply for returns for multiple legitimate reasons including product quality problems, transportation damage, inconsistent product description, and unsatisfactory use experience.
All return applications need to be submitted through the official customer service channel on the Contact Us page. Customers shall provide accurate order information and corresponding product condition descriptions to assist our team in completing application review and verification. All returned goods must be kept in complete original packaging and intact usable state without artificial damage or private disassembly to meet the effective return verification standards.

5. Refund Processing Terms

After we receive and verify the returned products and confirm that the return complies with our official service specifications, we will initiate a formal refund process. The unified refund processing cycle is efficient and standardized, and all eligible refunds will be completed within the stipulated processing period.
The refund amount is based on the actual payment amount of the customer’s order. For all valid and compliant return orders, no fees will be deducted from the refund amount. Refunds will be returned through the customer’s original payment channel. Our platform will complete all internal refund approval and fund transfer work within the standard cycle to fully protect customers’ legitimate shopping rights and interests.

6. Order Modification & Cancellation

Customers can apply for order information modification or order cancellation before the order is officially shipped. We support free modification of delivery information and free cancellation of unshipped orders without any handling fee. Once the order has entered the packaging and outbound shipment process, order modification and cancellation will no longer be supported, and customers can only apply for return and refund services after receiving the products.

7. Product & Transaction Liability

We strictly control product quality, and all sold household cleaning products meet daily household use standards. We guarantee that all products are complete in appearance, normal in function, and qualified in quality before shipment. For product quality problems or transportation damage caused by our packaging and delivery links, we will provide free return and full refund services in accordance with official terms.
We are not responsible for product problems caused by customers’ improper use, artificial damage, private modification, or failure to use and store products in accordance with product instructions. Such situations do not comply with the scope of free return and refund protection.

8. Customer Service & Communication

For any questions about order placement, payment rules, shipment progress, logistics problems, return and refund processes, and purchase term explanations, customers can contact our professional customer service team through the Contact Us page. We provide full-cycle pre-sales consultation and after-sales problem-solving services to ensure that every customer’s shopping doubts can be resolved in a timely and professional manner.

9. Terms Update & Recognition

We reserve the right to appropriately optimize and adjust these Terms of Purchase according to platform service upgrades, business development and industry standard updates. The latest revised terms will be officially displayed on the website and take effect automatically after publication. Continuous browsing, ordering and purchasing behaviors on our website after the terms update will be deemed as full recognition and acceptance of the latest purchase terms by customers.